Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at fresh-modpizza.click, use our online ordering services, interact with our digital platforms, or otherwise engage with our business. Please read this policy carefully to understand our practices regarding your personal data.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our services immediately.

We are committed to protecting your privacy and handling your personal information in a transparent, lawful, and responsible manner. This policy has been prepared in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Mod Pizza operates a food service business dedicated to providing customers with high-quality, fresh pizza and related food products. We operate our online presence through the website fresh-modpizza.click. For all privacy-related inquiries, please contact us using the information provided at the end of this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, or contact us directly, we may collect personal identification information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (for age verification and promotional purposes)
• Username and password for account access
• Profile photo (if voluntarily uploaded)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction. This may include:

• Credit or debit card details (processed securely through third-party payment processors)
• Billing address associated with the payment method
• Transaction history and purchase records
• Digital wallet identifiers (such as Apple Pay or Google Pay references)

Please note that we do not store complete credit card numbers on our servers. All payment processing is handled through encrypted, PCI-DSS compliant third-party payment processors.

2.3 Order and Preference Information

To improve your experience and provide personalized service, we collect information about:

• Your food orders, customizations, and preferences
• Dietary restrictions or preferences you voluntarily share
• Favorite items and saved orders
• Loyalty points, rewards, and promotional redemptions

2.4 Usage Data and Technical Information

When you access our website or use our digital services, we automatically collect certain technical and behavioral data, including:

• Internet Protocol (IP) address
• Browser type, version, and language settings
• Operating system and device type
• Referring website URLs
• Pages viewed, links clicked, and time spent on each page
• Date and time of your visit
• Session duration and navigation paths
• Search queries entered on our website

2.5 Device Information

We may collect information specific to the device you use to access our services, including:

• Device identifiers (such as mobile advertising IDs)
• Hardware model and specifications
• Mobile network information
• Time zone and regional settings

2.6 Location Data

With your permission, we may collect precise or approximate geolocation data to help you find nearby locations, estimate delivery times, and personalize your experience. You may disable location services through your device settings at any time.

2.7 Communications Data

If you contact us via email, phone, live chat, or through our website contact forms, we retain records of those communications, including:

• Content of messages and inquiries
• Support ticket history
• Feedback and survey responses
• Reviews and ratings submitted

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your interactions with our website. Please refer to Section 9 of this policy and our dedicated Cookie Policy for detailed information about our use of cookies.

2.9 Information from Third Parties

We may receive personal information about you from third parties in certain circumstances, including:

• Social media platforms (when you connect your social account to our services)
• Third-party food delivery partners and platforms
• Marketing and analytics service providers
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders (in-store, online, or via delivery)
• Managing your account and providing access to account features
• Processing payments and issuing refunds when applicable
• Sending order confirmations, receipts, and status updates
• Coordinating delivery and pickup logistics
• Administering our loyalty rewards program

3.2 Customer Service and Support

• Responding to your questions, complaints, and requests
• Resolving disputes and troubleshooting technical issues
• Providing personalized customer support

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing marketing content based on your order history and preferences
• Administering contests, promotions, sweepstakes, and giveaways
• Sending birthday or anniversary promotions
• Serving targeted advertisements on third-party platforms

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and usage patterns
• Conducting research and surveys to improve our menu and services
• Identifying technical issues and enhancing website performance
• Developing new features, products, and offerings
• Creating aggregate, de-identified statistical reports

3.5 Legal Compliance and Security

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, security breaches, and illegal activity
• Enforcing our Terms of Service and other legal agreements
• Responding to lawful requests from government authorities and law enforcement
• Protecting the rights, property, and safety of our customers, employees, and the public

3.6 Business Operations

• Managing internal business operations, including accounting and auditing
• Evaluating business performance and operational efficiency
• Facilitating corporate transactions such as mergers, acquisitions, or asset sales

4. Sharing of Your Information with Third Parties

We do not sell your personal information to third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in operating our business and delivering services to you. These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures. Categories of service providers include:

• Payment processors: To securely process credit card and digital payment transactions
• Delivery and logistics partners: To coordinate food delivery to your location
• Cloud hosting and IT infrastructure providers: To store and process data on our behalf
• Email and SMS communication platforms: To send transactional and marketing messages
• Analytics providers: To help us understand website traffic and user behavior (e.g., Google Analytics)
• Customer relationship management (CRM) tools: To manage customer interactions and support tickets
• Advertising and marketing platforms: To serve personalized advertisements
• Fraud prevention and identity verification services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or other contractual agreements
• Protect the rights, safety, or property of our company, customers, or the public
• Investigate and prevent fraud, cybercrime, or other illegal activity
• Respond to national security or public safety requirements

4.3 Business Transfers

In the event that Mod Pizza undergoes a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any material changes to our privacy practices.

4.4 Aggregate and De-Identified Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, business analysis, marketing, or other purposes. This data does not constitute personal information under applicable privacy laws.

4.5 With Your Consent

In circumstances not described above, we will share your personal information only with your explicit consent.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, organizational, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Secure payment processing: All payment transactions are processed through PCI-DSS compliant systems. We do not store full card numbers or CVV codes on our servers.
• Access controls: We limit access to personal information to authorized employees and contractors who need it to perform their job functions.
• Regular security assessments: We conduct periodic security audits and vulnerability assessments to identify and address potential risks.
• Data minimization: We collect only the personal information necessary for the stated purposes.
• Employee training: Our staff receives regular training on data privacy and security best practices.
• Incident response plan: We maintain documented procedures for responding to data breaches and security incidents.

5.2 Limitations

Despite our best efforts, no method of data transmission over the internet or electronic storage system is 100% secure. We cannot guarantee the absolute security of your information. If you believe your account has been compromised, please contact us immediately at [email protected].

In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law, including any obligations under the FTC Act and applicable state breach notification laws.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. privacy laws.

6.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you over the past 12 months, including:

• The categories of personal information collected
• The sources from which we collected it
• The business or commercial purposes for collecting it
• The categories of third parties with whom we share it
• The specific pieces of personal information we hold about you

6.2 Right to Correct

You have the right to request that we correct inaccurate personal information we hold about you. We will make reasonable efforts to verify and update your information upon a valid request.

6.3 Right to Delete

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain your data when necessary to:

• Complete a transaction you initiated
• Fulfill a legal or regulatory obligation
• Detect and prevent security incidents or fraudulent activity
• Exercise free speech or ensure the right of another to exercise free speech
• Comply with a legal obligation under federal or state law
• Use the information for internal purposes reasonably aligned with your expectations

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, to the extent technically feasible, and to transmit that data to another service provider.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes. To exercise this right, please contact us at [email protected] or use the opt-out mechanism on our website.

6.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit our use and disclosure of sensitive personal information to only what is necessary to provide the requested services.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, provide a different quality of service, or suggest that you will receive different treatment as a result of exercising your rights under applicable privacy law.

6.8 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Email: [email protected]
• Website: fresh-modpizza.click (via our contact form)

We will respond to your request within 45 days of receipt. If we require additional time (up to 90 days total), we will notify you of the extension within the initial 45-day period and explain the reason for the delay.

We may need to verify your identity before processing your request. Verification may include confirming your email address, account credentials, or other identifying information you previously provided to us.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written permission from you and may be required to verify their identity separately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

When personal information is no longer needed for its original purpose and no legal requirement exists for its retention, we will securely delete or anonymize it in accordance with our data destruction procedures.

8. Children's Privacy

Our online services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately at [email protected] and we will take prompt steps to delete such information from our systems.

Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this policy by instructing their children never to provide personal information on our website without parental supervision. If we discover that a child under 13 has provided us with personal information, we will delete it as quickly as possible.

For users between the ages of 13 and 17, we encourage parental or guardian oversight. Minors in California may have additional rights under California law, including the right to request removal of content they posted while a minor.

9. Cookie Policy Summary

We use cookies and similar tracking technologies (including web beacons, pixel tags, and local storage) on our website to enhance your browsing experience, analyze website traffic, and deliver targeted content and advertisements.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to log in, place orders, and use shopping cart features. These cookies cannot be disabled.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics).
• Functionality Cookies: Remember your preferences and settings (such as language, location, and saved orders) to provide a personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns, including on third-party social media platforms.

9.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse, delete, or receive alerts before cookies are placed. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For residents of California and other states with applicable opt-out rights, you may opt out of the use of cookies for targeted advertising purposes as described in Section 6.5 of this policy.

For full details about our use of cookies, the specific third-party cookies we employ, and instructions for managing your cookie preferences, please review our complete Cookie Policy available on our website at fresh-modpizza.click.

10. International Data Transfers

Mod Pizza is based in the United States, and your personal information is primarily processed and stored on servers located within the United States. If you access our services from outside the United States, please be aware that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that such transfers are conducted in compliance with applicable law and that your information receives adequate protection.

For any cross-border data transfers involving personal data subject to the laws of the European Union, United Kingdom, or other jurisdictions with specific transfer requirements, we rely on lawful transfer mechanisms, including Standard Contractual Clauses (SCCs) or other adequacy decisions as applicable.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Mod Pizza. This Privacy Policy does not apply to those third-party platforms. We have no control over and assume no responsibility for the content, privacy policies, or data practices of any third-party sites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information. The inclusion of a link to a third-party website does not constitute our endorsement of that website or its data practices.

This includes third-party food delivery applications and platforms through which you may access our menu or place orders. Those platforms operate under their own privacy policies and terms of service.

12. California Privacy Rights

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) in addition to those described in Section 6 of this policy.

12.1 Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information regarding our disclosure of personal information to third parties for those third parties' direct marketing purposes. To make such a request, please contact us at [email protected].

12.2 Categories of Personal Information Disclosed

In the preceding 12 months, we may have disclosed the following categories of personal information to service providers for business purposes:

• Identifiers (name, email address, IP address)
• Commercial information (purchase history, preferences)
• Internet and electronic network activity information
• Geolocation data (with consent)
• Inferences drawn from the above to create a profile

12.3 Do Not Track Signals

Our website does not currently respond to "Do Not Track" signals broadcast by web browsers. However, we respect the Global Privacy Control (GPC) signal, which California residents may use to opt out of the sale or sharing of their personal information for cross-context behavioral advertising.

13. How to File a Complaint with a Data Protection Authority

If you believe that we have violated applicable privacy laws or failed to adequately address your privacy concerns, you have the right to file a complaint with the relevant regulatory authority.

13.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) enforces consumer protection and privacy laws. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)

13.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov

13.3 State Attorneys General

Depending on your state of residence, you may also have the right to file a complaint with your state's Attorney General office regarding potential violations of state consumer protection or privacy laws.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so we have an opportunity to resolve your concern. Please reach out to us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on our website at fresh-modpizza.click
• Notify registered users via email where required by law or where we deem appropriate
• Prominently display a notice on our website homepage for a reasonable period following significant changes

Your continued use of our website and services after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, our data practices, or the personal information we hold about you, please do not hesitate to contact our privacy team using the information below. We are committed to responding to all legitimate privacy inquiries in a timely and helpful manner.

When contacting us regarding a privacy request, please include:

• Your full name and email address associated with your account
• A clear description of your request or concern
• Any relevant information that will help us locate your data and respond appropriately

We aim to acknowledge all privacy-related inquiries within 5 business days and to fully respond within 45 calendar days as required by applicable law.

This Privacy Policy was last reviewed and updated on May 30, 2026. All rights reserved © 2026 Mod Pizza — fresh-modpizza.click